We value information quality and usability in the documentation we create. We provide a wide variety of technical writing services including operations manuals, standard operating procedures (SOP), policies and procedures manuals, training manuals, technical document design, P&ID and PFD drawings as well as updating, formatting and editing existing documentation.
Our diverse team of industry experts ensures that technical information is accurate and useful.
We utilize the right tools for the job by partnering with innovation-driving providers and platforms on the cutting-edge of the technology landscape.
Critical operator information must be readily available. Utilizing our effective technology partners, we deliver responsive, on-the-go, mobile-friendly technical documents.
We offer fully online, instructor-led (on-site) or blended custom training programs powered by artificial intelligence as well as simulation and immersive experiences. We offer e-Learning development, microlearning, blended learning strategy, job-aids, digital magazines, performance consulting (6-boxes approach), gamification as well as virtual and augmented reality experiences.
Transformative training solutions are not one-size-fits all. We carefully craft a training experience utilizing a range of training modalities and techniques based on your specific goals.
We offer flexible solutions for the new global landscape. We create self-paced training as well as virtual and in-person instructor-led courses.
Our documents employ the science of Instructional Design to teach new behaviours and help develop the knowledge required for a new skillset.
With decades of experience managing competencies for large and small facilities alike, we’ve developed a six-stage methodology to give you competency assurance so you can be sure your staff are fully compliant.
We initiate the methodology by learning about your strategic goals and workforce objectives. This ensures that our training experts thoroughly analyze and capture your facility’s goals and business needs.
To reach your operational goals, we ensure you’re operating in compliance with local laws, regulations, and any internal company policies.
Once analysis and alignment of your business needs are complete, we design your solution using our competency assurance framework.
While processing your training data, we organize the training solutions guided by your specific needs, regulatory requirements, and professional input. We use blended learning solutions to deliver the right training materials in the right format.
Learner progress is assessed early on to evaluate user performance and the competency management system. Training matrices and role competency profiles are reviewed to confirm alignment with your organizational needs.
Lastly, we align training, assessments, management and technology to develop a culture of continuous improvement.
Check out our policies on data security, equal opportunity and remote work.